Shipping Policy
Shipping Policy
Zeyla.in
Random Heights, Block 5, Marine Drive,
Mumbai, Maharashtra, 400020, India
Contact: zeyla01@proton.me
Introduction
Thank you for shopping at Zeyla.in. We are committed to delivering your order efficiently and ensuring it reaches you safely and on time. This Shipping Policy outlines all the details regarding our delivery processes, shipping timelines, and related procedures.
Processing Time
All orders placed on Zeyla.in are processed within 1-2 business days after your payment is confirmed. Orders placed on weekends and holidays will be processed on the following business day.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your shipping address and chosen shipping method.
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Standard Shipping (within India): 3-7 business days.
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Expedited Shipping (within India): 1-3 business days.
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International Shipping: 7-15 business days, depending on destination and customs clearance.
Please note, delivery times are estimates only and might vary due to unforeseen circumstances like weather conditions, remote delivery locations, or logistical disruptions.
Shipment Confirmation & Tracking
Upon dispatch of your order, you will receive an email containing the shipment details along with a tracking number. The tracking information typically becomes available within 24 hours after dispatch.
Customs, Duties, and Taxes
For international orders, your shipment may be subject to customs duties, taxes, and other fees upon arrival in your country. These charges are your responsibility and are not included in our shipping costs. Please contact your local customs office for more detailed information.
Damages & Lost Shipments
Zeyla.in ensures safe packaging and careful handling of your orders. However, if your product arrives damaged, please contact our customer service at zeyla01@proton.me within 48 hours of receiving your order with photographic evidence, and we will provide assistance accordingly.
In case your shipment is lost, we will initiate a thorough investigation with our shipping partners. If confirmed as lost, you will be eligible for a replacement or refund.
Address & Information Accuracy
Please ensure your shipping address and contact details are accurate and complete. We cannot be held responsible for delays or losses due to incorrect or incomplete addresses provided by you at checkout.
If you realize an error in your provided details immediately after placing an order, please contact our customer service urgently at zeyla01@proton.me for assistance.
Order Modifications & Cancellations
Orders can be modified or canceled before shipment confirmation. After the shipment confirmation email has been sent, we are unable to change or cancel your order. In such cases, please refer to our Refund Policy for further guidance.
Undeliverable Orders
Orders returned to us as undeliverable due to incorrect addresses, failed delivery attempts, or refusal to accept delivery will incur additional shipping charges if you request re-delivery. If you opt for a refund instead, we will deduct any initial shipping fees from your refund amount.
Delayed Shipments
Zeyla.in aims to meet all delivery timelines. However, delays occasionally occur due to reasons beyond our control, such as high volume orders, carrier issues, natural disasters, or public health emergencies. If your shipment is significantly delayed, we will proactively reach out to update you.
Shipping Restrictions
Certain items might have restrictions for shipping due to regulatory, legal, or logistical reasons. These restrictions are clearly indicated on the respective product pages.
Shipping Regions
Zeyla.in ships products within India and to selected international destinations. If your region isn't currently serviced, please reach out to us at zeyla01@proton.me, and we'll do our best to assist you.
Eco-Friendly Packaging
We are committed to environmental sustainability and utilize eco-friendly packaging materials wherever possible. Our aim is to minimize environmental impact without compromising the safety of your order.
Bulk Orders & Wholesale Shipping
For bulk or wholesale orders, please contact our customer service team at zeyla01@proton.me. Shipping rates, timelines, and conditions will differ from those of standard orders and will be discussed individually.
Gift Orders & Special Requests
If your order is a gift or if you have any special requests regarding packaging or delivery instructions, please indicate these details clearly at checkout or contact our customer service immediately after placing your order.
Customer Support
Our dedicated customer service team is available to assist you with any questions or concerns regarding shipping or your orders. Please contact us via email at zeyla01@proton.me.
Policy Updates
We reserve the right to update or modify our Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Please regularly review our policy to stay informed.
Thank you for choosing Zeyla.in. We look forward to providing you with an exceptional shopping experience.