Refund Policy

 

 

Zeyla.in
Email: zeyla01@proton.me
Address: Random Heights, Block 5, Marine Drive, Mumbai, Maharashtra, 400020, India

Overview

Thank you for shopping with Zeyla.in. We are committed to providing the highest quality products and exceptional customer service. However, we understand that occasionally, a purchase may not meet your expectations. Our Refund Policy is designed to ensure transparency and fairness in handling refund requests.

Eligibility for Refund

You may request a refund under the following conditions:

  • The item delivered is defective or damaged.

  • The item delivered is significantly different from what was described or ordered.

  • You received an incomplete order or incorrect items.

  • Your order did not arrive within the estimated delivery period and is significantly delayed beyond reasonable limits (typically beyond 15 business days).

Non-eligible Items

The following items are strictly non-refundable:

  • Personalized or customized products.

  • Items marked as "final sale" or "non-refundable."

  • Products damaged due to misuse, neglect, or improper handling by the customer.

  • Items that have been used, washed, or altered in any manner.

  • Products returned without original packaging and labels.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at zeyla01@proton.me within 7 days of receiving the order.

  2. Clearly describe the issue, providing order number, item details, and relevant photographic or video evidence.

  3. Our customer service team will review your request and provide further instructions within 3-5 business days.

Processing Your Refund

Upon approval, you will receive instructions on how to return your item. Return shipping charges will be borne by Zeyla.in only if the product is defective or incorrect. In all other scenarios, the customer is responsible for return shipping costs.

Refunds will be processed within 7-10 business days upon receiving and inspecting the returned items. Refunds will be issued to the original payment method used at the time of purchase.

Partial Refunds

Partial refunds may be granted under certain circumstances, including:

  • Items returned after the specified return window.

  • Products showing signs of obvious use or wear.

  • Missing accessories, packaging, or labels.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please notify us immediately at zeyla01@proton.me.

Late or Missing Refunds

If your refund has not appeared after 10 business days:

  1. Check your bank account or credit card statement again.

  2. Contact your bank or credit card company, as processing times may vary.

  3. If you have followed these steps and still have not received your refund, please contact us immediately at zeyla01@proton.me.

Shipping and Returns

Please return all items to:

Zeyla.in Returns
Random Heights, Block 5, Marine Drive, Mumbai, Maharashtra, 400020, India

Ensure your returned item is well-packaged, clearly labeled, and includes all original contents and documents. Zeyla.in is not responsible for items damaged or lost during return shipping.

Order Cancellation

Orders can be cancelled within 24 hours of placing them by contacting us directly at zeyla01@proton.me. Once shipped, orders cannot be cancelled and must follow the standard refund and return procedures.

Conditions of Refund

To qualify for a refund, returned items must:

  • Be in original condition.

  • Include original packaging, tags, manuals, warranty cards, and accessories.

  • Not show signs of wear, usage, alteration, or damage caused after delivery.

Damaged or Incorrect Items

In the case of defective, damaged, or incorrect items, we will provide a full refund including return shipping costs. We strongly recommend inspecting your order immediately upon receipt and contacting us promptly if there is an issue.

Disputes and Complaints

Any disputes or complaints regarding refunds or returns must be communicated in writing to our customer service team at zeyla01@proton.me. We strive to resolve all issues amicably and efficiently.

Changes to this Policy

Zeyla.in reserves the right to update or change this refund policy at any time. Changes will be clearly communicated on our website, and the effective date will be updated accordingly.

Customer Responsibilities

Customers are responsible for:

  • Reviewing the refund policy before purchasing.

  • Providing accurate shipping information.

  • Reporting any issues promptly.

  • Returning items in accordance with provided instructions.

Customer Support

For any queries or assistance, please contact our customer service:

  • Email: zeyla01@proton.me

  • Address: Random Heights, Block 5, Marine Drive, Mumbai, Maharashtra, 400020, India

We are committed to resolving your concerns quickly and fairly.

Thank you for choosing Zeyla.in. We appreciate your trust and look forward to serving you again.